Refund Policy

This Refund Policy explains how refunds are handled for direct bookings made with Agatha Living.

1. Enquiries vs Confirmed Bookings

A booking enquiry does not create a payment obligation by itself. Refunds only become relevant once a stay has been confirmed and payment has been made.

2. When Refunds May Be Available

• Where a confirmed cancellation qualifies under the Cancellation Policy.
• Where Agatha Living cannot honour a confirmed stay and no suitable alternative is agreed.
• Where a refund is required by law.

3. Non-Refundable Situations

• Late cancellations outside the refundable window.
• No-shows.
• Early departures after check-in, unless required by law or otherwise agreed in writing.
• Issues caused by guest actions, breaches of house rules, or incomplete guest information.

4. Processing Times

Where a refund is approved, it will normally be processed back to the original payment method within 5 to 10 working days. Timing may vary depending on the payment provider or bank.

5. Partial Refunds

If only part of a stay, service, or charge is refundable, the amount returned will be confirmed in writing before processing.

6. Third-Party Platforms

If a stay was booked through a third-party platform, refunds must be handled through that platform and are subject to its rules and processes.

7. Contact

For refund enquiries, please contact support@agathaliving.co.uk.