Damage Policy

This Damage Policy explains guest responsibility for damage, loss, additional cleaning, and misuse of a property during a stay.

1. Guest Responsibility

Guests are expected to leave the property in a clean, secure, and reasonable condition and are responsible for any damage caused by themselves or members of their party.

2. What May Be Charged

• Damage to furniture, fixtures, linen, keys, locks, appliances, or décor.
• Missing items from the property.
• Excessive cleaning required beyond normal turnover standards.
• Odour removal, smoking-related cleaning, or stain treatment.
• Call-out costs caused by guest misuse, lockouts, or avoidable maintenance issues.

3. Reporting Damage

Guests should report accidental damage as soon as possible so that the issue can be resolved quickly and fairly. Prompt reporting is always preferred to unreported damage discovered after check-out.

4. Assessment and Charges

Where damage or loss is identified, Agatha Living may seek reimbursement for reasonable repair, replacement, cleaning, administration, or contractor costs.

5. Unauthorised Events and Misuse

Unauthorised parties, smoking where prohibited, illegal activity, or misuse of the property may lead to immediate termination of the stay and additional charges where permitted by law.

6. Third-Party Bookings

If a stay was booked through a third-party platform, damage claims may also be handled through that platform's resolution process where applicable.

7. Contact

For damage-related questions, please contact support@agathaliving.co.uk.