5 Things Every Airbnb Host Should Do to Maximise Their Rating

After many five-star stays, certain details stand out again and again in guest feedback. These are the touches that people actually notice, remember, and mention in reviews.

1. Invest in your linen

Guests notice sheets immediately. White, high thread-count duvet covers that are freshly laundered signal quality instantly. It is one of the highest-return investments a host can make.

2. Create a proper welcome

A short, warm, personalised welcome message — not a PDF of house rules — sets the tone. Tell guests one or two things you genuinely love about the area.

3. Stock the basics generously

Coffee, tea, milk, washing up liquid, bin bags, toilet rolls. Running out of these mid-stay is one of the most common complaints. Always leave more than you think they need.

4. Respond within the hour

Airbnb tracks your response time and guests remember it. Even if you cannot solve a problem immediately, acknowledging it quickly builds enormous goodwill.

5. Ask for the review

On check-out day, send a brief, warm message thanking the guest and gently mentioning that a review would mean a lot. Most happy guests simply forget — a reminder converts them.